Field Force Management System
Field Force Management System
Maximize the full potential
Field Force Management System, also known as Field Service Management System or Task Assignment Management System is a flexible and effective tool for managing tasks, processes and employees by automating the manual and human-driven processes. It is designed for businesses with a mobile workforce, connecting your office employees with your field service team in real-time.
Field Force Management System combines many functions into a unified solution that helps schedule and track field operations.
Maximize the full potential of your company’s skilled technician with mobility and provide real-time visibility into job status with Field Force Management System.
Key Features
Call management
Desktop application functions as a call management system to capture incoming tasks
Scheduling
Scheduling of routine and recurring task so that they can be performed regularly
Task management
Task management helps to keep track of individual and team tasks and get them done faster
Mobile application
Mobile application allows tasks to be accessed on the go
Tasks accountability
Mobile application captures images and tasks completion information for accountability
Summary reports
Generate reports and summaries of all captured tasks
The Processes
Step 1
Service request creation and assignment
Service request received and created in the system and assigned to field force.
Step 2
Service request creation and assignment
Service request accepted and acknowledged by field force.
Step 3
Execution of service tasks
Execution and completion of service tasks with real-time updates and feedback on mobile.
Step 4
Management reports
Management overview and visibility over field force.
Increased Productivity
Elimination of mundane paperwork enables field force to better perform and complete service tasks
Real-time Visibility & Oversight
Real-time validation of the operational output of service tasks
Time and Resource Savings
With integrated systems and mobile application, efficiency of field force is increased
Accurate Service Records & Reporting
Accurate service records keeping and reports can be generated for management overview
